You may return or exchange items within 15 days of receipt for an exchange or refund. The item must be returned in perfect condition unused and in original packaging. Any returns damaged or returned without original packaging may not be accepted and can be sent back to the customer. Mashu offers free returns on all items, please email us on and we will arrange DHL courier to pick up your return hassle free! Once received we will contact you to let you know we have received your item and are processing your refund. For more information on returns or exchange contact us via

Please note we only replace items if they are defective or damaged.



We offer free international shipping to most countries.  Orders are dispatched within 2-3 working days and a tracking number will be made available within 48 hours of dispatch.

UK and Europe - Via DHL - 1-3 days transit

Rest of the World - Via DHL - 3-5 days transit


Import tax and Duties:

Please be aware as the recipient, you will be responsible and liable for all import duties, customs and local sales taxes implemented by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.