Philippa 2 Creme

Orders are dispatched within 2-3 working days and a tracking number will be made available within 48 hours of dispatch.

UK and Europe - Via DHL Express - 1-2 days transit

Rest of the World - Via DHL Express - 2-4 days transit (Taxes and duties not included)

To Prolong the life of your Mashu bag we recommend always storing it between uses in the dustbag it came in. Avoiding rough and/or abrasive surfaces. To clean use a soft dry cloth and avoid any hard chemicals. Avoid contact with any substance containing alcohol such as perfumes, cosmetics or hand sanitisers, as they can and may result in the discolouring or damaging of your item.

You may return or exchange items within 15 days of receipt for an exchange or refund. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The item must be returned in perfect condition unused and in original packaging including dust bag. Any returns damaged or returned without original packaging may not be accepted and can be sent back to the customer. Please be aware that returns are the responsibility of our customers. Please email us on customercare@itsmashu.com in order to receive your returns authorisation and instructions.

Once your order has been received and inspected please allow 5-10 working days for a refund to be credited back to your payment method. We will contact you to let you know we have received your item and are processing your refund. For more information on returns or exchange contact us via customercare@itsmashu.com

Please note we only replace items if they are defective or damaged.

Please note: Any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

All bags come with their own dustbags made from OEKO-TEX certified cotton made in the EU. Our care labels are made from recycled paper so do the cardboard boxes your bags are delivered in. Our tape is made from recycled paper using vegan glues. We also have an additional service of gift wrapping in our keepsake boxes (also made from recycled cardboard) If you want to receive your bag in our keepsake boxes please mention it on your delivery note at checkout.

We use DHL express to ship your bags quickly and efficiently!

UK and Europe - Via DHL Express - 1-2 days transit

Rest of the World - Via DHL Express - 2-4 days transit (Taxes and duties not included)

You can track your order and know exactly how long it will take and where it is with the tracking number provided 48 hours after dispatch. You will receive it on an email when your bag is on its way to you.

We would love to know your thought's on your new bag! Or tag us on instagram @mashu_london to see how you style your Mashu bag.

We want you to love your new Mashu bag for years to come, so please tell us if there is anything else we can do to ensure that happens! Contact us: customercare@itsmashu.com